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Ref Type: Journal Article

Authors: King,Valery, Nichols,Jane, Padilla,Greg, Cox,Christopher N.,

Title: Moving back to campus: Creating a local virtual reference service

Publication Full: Internet Reference Services Quarterly

Year: 2006 Volume: 11 Issue: 3

Start Page: 1 Other Pages: 17

Descriptors: DIGITAL libraries, REFERENCE services (Libraries), ACADEMIC libraries, REFERENCE sources, OREGON State University. Libraries, OREGON, AnswerLand, chat reference, digital reference, L-Net, L-Net OSU, Oregon State University, Virtual reference,


At a time when many libraries have decided that the creation and maintenance of individual virtual reference service requires too great an investment of time and effort for too small a return, Oregon State University Libraries recently deepened their commitment to virtual reference. Since 2003, OSU has participated in L-Net, Oregon's statewide virtual reference service. As a participant, OSU is eligible to use the Tutor.com software to create a local virtual reference service for the OSU community and has been encouraged by the state to do so. In this paper we share OSU libraries' reasons for creating a separate queue for our community, our experiences with it so far, and our plans for the future of L-Net OSU. [ABSTRACT FROM AUTHOR]; Copyright of Internet Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; King, Valery 1; Email Address: valery.king@oregonstate.edu; Nichols, Jane 2; Email Address: jane.nichols@oregonstate.edu; Padilla, Greg 3; Cox, Christopher N. 4; Affiliations: 1: Reference Librarian and Virtual Reference Coordinator, The Valley Library, Oregon State University, 121 The Valley Library, Corvallis, OR 97331-3411 2: Social Sciences/Humanities Librarian, The Valley Library, Oregon State University, 121 The Valley Library, Corvallis, OR 97331-3411 3: Social Sciences Librarian, The Valley Library 4: Assistant Director of Libraries, University of Wisconsin-Eau Claire's McIntyre Library Source Info: 2006, Vol. 11 Issue 3, p1; Thesaurus Term: DIGITAL libraries; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ACADEMIC libraries; Thesaurus Term: REFERENCE sources; Subject Term: OREGON State University. Libraries; Subject Term: OREGON; Author-Supplied Keyword: AnswerLand; Author-Supplied Keyword: chat reference; Author-Supplied Keyword: digital reference; Author-Supplied Keyword: L-Net; Author-Supplied Keyword: L-Net OSU; Author-Supplied Keyword: Oregon State University; Author-Supplied Keyword: Virtual reference; Number of Pages: 17p; Illustrations: 3 charts, 3 graphs. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 10875301