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Authors: Kresh,Diane Nester, Arret,Linda,

Title: Collaborative digital reference service: update on LC initiative

Publication Full: NULL

Year: 2000 Volume: NULL Issue: NULL

Start Page: 61 Other Pages: 67

Descriptors: Electronic reference services (Libraries) — United States — Planning, Electronic reference services (Libraries) — United States — Management, Electronic reference services (Libraries) — United States — Evaluation, Library Services — organization & administration — United States, Library Services — standards — United States, Library Services — trends — United States, Library Automation — United States, Bibliothèques — Services de référence électroniques — États-Unis — Planification, Bibliothèques — Services de référence électroniques — États-Unis — Gestion, Bibliothèques — Services de référence électroniques — États-Unis — Évaluation, Reference, Inlichtingenwerk (dienstverlening), Digitale bibliotheken, Planning, Management, Evaluatie,


Introduction. The foundations of digital reference / R. David Lankes — Why reference is about to change forever (but not completely) / Joseph Janes — Transforming reference staffing for the digital library / Susan Lessick — Definitions of personal assistance in the new millennium : philosophical explorations of virtual reference service / Lorna Peterson — Evolution or entropy? : The changing reference culture and the future of reference librarians / Myoung C. Wilson — Collaborative Digital Reference Service : update on LC initiative / Diane Kresh and Linda Arret — Digital reference quality criteria / Blythe Allison Bennett, Abby Kasowitz and R. David Lankes — Managing growth for AskA services / Pauline Lynch — Designing a virtual reference desk : intellectual property considerations / Brett Butler — Simple and sophisticated methods for processing large volumes of question and answer information through the World Wide Web / Lynn Bry — Digital reference service at the Georgia Institute of Technology / Bruce Henson — Evaluating the "ask a question" service at the University of California, Irvine / Judy Horn and Kathryn Kjaer — National Museum of American Art Reference Desk : a usage analysis of a digital reference service / Laura Sowers and Marilyn Domas White — Moving reference to the Web / Susan McGlamery and Steve Coffman — The University of North Texas Libraries' Online Reference Help Desk / Monika Antonelli and Martha Tarlton — Click on the Wizard for help : using help desk software for real-time reference / Saundra Lipton — Conclusion. An agenda for digital reference / R. David Lankes — Appendix. Digital reference resources / compiled by Joann M. Wasik.


xx; ill. ; 23 cm.; Note(s): Includes bibliographical references and index.; Responsibility: edited by R. David Lankes, John W. Collins III, Abby S. Kasowitz. More Records: Show record information Vendor Info: Baker & Taylor Baker and Taylor YBP Library Services (BKTY BTCP YANK) 75.00 Status: active; Entry: 20000615; Update: 20080323

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: Lankes,R. David, Collins,John W., III, Kasowitz,Abby S.,

Book Title: Digital Reference Service in the New Millennium: Planning, Management, and Evaluation

Series Title: The new library series

Publisher: Neal-Schuman Publishers

Place Of Publication: New York

Issn Isbn: 1555703844 (alk. paper); 9781555703844 (alk. paper) LCCN: 00-56235