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Authors: Lankes,R. David,

Title: The Virtual Reference Desk: Creating a Reference Future

Publication Full: NULL

Year: 2006 Volume: NULL Issue: NULL

Start Page: 226 Other Pages: 226

Descriptors: Electronic reference services (Libraries), Reference services (Libraries) — Information technology, Reference librarians — Effect of technological innovations on, Chatten, Inlichtingenwerk (dienstverlening), Digitale bibliotheken, Bibliothèques — Services de référence électroniques, Bibliothèques — Services de référence — Technologie de l’information, Bibliothécaires de référence, Effets des innovations sur les, Internet resource (url),


Bringing together teens and chat reference : reconsidering "the match made in heaven" /; Laura Kortz, Sharon Morris, and Louise W. Greene –; Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters /; Marie L. Radford –; Training for online virtual reference : measuring effective techniques /; Eileen G. Abels and Malissa Ruffner –; Staffing for live electronic reference : balancing service and sacrifice /; Joe Blonde –; Establishing metric performance targets for a virtual reference service : counting totals and beyond /; Deb Hutchison and Michele Pye –; Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project /; Scott Nicholson and R. David Lankes –; Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries /; Vera Daugaard, Morten Fogh, and Ellen Nielsen –; Creating a knowledge base : analyzing a veteran reference librarian's brain /; Charles Early, Andrea Japzon, and Sarah Endres –; Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System /; Kathryn Robinson –; Building a virtual community : repurposing professional tools for team-based experiential learning /; Karen Wenk.


xiii; ; 23 cm.; Note(s): Includes bibliographical references and index.; Responsibility: edited by R. David Lankes … [et al.]. More Records: Show record information Vendor Info: Baker & Taylor YBP Library Services Baker and Taylor (BKTY YANK BTCP) 75.00 Status: active; Date of Entry: 20050926; Update: 20080328

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: The virtual reference desk series

Series Title: NULL

Publisher: Neal-Schuman Publishers

Place Of Publication: New York

Issn Isbn: 1555705553 (pbk. : alk. paper); 9781555705558 (pbk. : alk. paper); LCCN: 2005-27985