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Authors: Lankes,R. David, Collins,John W., III, Kasowitz,Abby S.,

Title: Digital reference service in the new millennium : Planning, management, and evaluation

Publication Full: NULL

Year: 2000 Volume: NULL Issue: NULL

Start Page: NULL Other Pages: NULL

Descriptors: NULL


Contents: Foreword / Charles R. McClure — Introduction: The Foundations of Digital Reference / R. David Lankes — Why Reference Is About to Change Forever (but Not Completely) / Joseph Janes — Transforming Reference Staffing for the Digital Library / Susan Lessick — Definitions of Personal Assistance in the New Millennium: Philosophical Explorations of Virtual Reference Service / Lorna Peterson — Evolution or Entropy? The Changing Reference Culture and the Future of Reference Librarians / Myoung C. Wilson — Collaborative Digital Reference Service: Update on LC Initiative / Diane Kresh and Linda Arret — Digital Reference Quality Criteria / Blythe Allison Bennett, Abby Kasowitz and R. David Lankes — Managing Growth for AskA Services / Pauline Lynch — Designing a Virtual Reference Desk: Intellectual Property Considerations / Brett Butler — Simple and Sophisticated Methods for Processing Large Volumes of Question and Answer Information through the World Wide Web / Lynn Bry — Digital Reference Service at the Georgia Institute of Technology / Bruce Henson — Evaluating the "Ask a Question" Service at the University of California, Irvine / Judy Horn and Kathryn Kjaer — National Museum of American Art Reference Desk: A Usage Analysis of a Digital Reference Service / Laura Sowers and Marilyn Domas White — Moving Reference to the Web / Susan McGlamery and Steven Coffman — The University of North Texas Libraries’ Online Reference Help Desk / Monika Antonelli and Martha Tarlton — Click on the Wizard for Help: Using Help Desk Software for Real-Time Reference / Saundra Lipton — Conclusion: An Agenda for Digital Reference / R. David Lankes.



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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: New library series ; no. 6

Series Title: NULL

Publisher: Neal-Schuman Publishers

Place Of Publication: New York

Issn Isbn: NULL