Full Record – Author

Ref Type: Journal Article

Authors: Lankes,R. David, Gross,Melissa, McClure,Charles R.,

Title: Cost, statistics, measures, and standards for digital reference services: A preliminary view

Publication Full: Library Trends

Year: 2003 Volume: 51 Issue: 3

Start Page: 401 Other Pages: 413

Descriptors: LIBRARIES, INFORMATION services, REFERENCE services (Libraries), QUALITY control, ELECTRONIC reference services (Libraries),


This paper reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. The paper suggests that two types of standards–utilization and technical–should be considered together in the costing, statistics, and measures for digital reference services. The digital reference community has the opportunity to embed quality standards and assessment data into software and infrastructure by linking utilization and technical standards early in the evolution of digital reference markets. Such an approach would greatly enhance the collection and analysis of a range of cost data related to digital reference service. ABSTRACT FROM AUTHOR Copyright of Library Trends is the property of Johns Hopkins University Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts)


M3: Article; Lankes, R. David Gross, Melissa McClure, Charles R.; Source Information: Winter2003, Vol. 51 Issue 3, p401; Subject Term: LIBRARIES; Subject Term: INFORMATION services; Subject Term: REFERENCE services (Libraries); Subject Term: QUALITY control; Subject Term: ELECTRONIC reference services (Libraries); NAICS/Industry Codes: 519120 Libraries and Archives; NAICS/Industry Codes: 519190 All Other Information Services; Number of Pages: 13p; Document Type: Article; Full Text Word Count: 5136

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Johns Hopkins University Press

Place Of Publication: NULL

Issn Isbn: 242594