Full Record – Author

Ref Type: Book, Whole

Authors: Lankes,R. David, Kasowitz,Abby S.,

Title: The AskA Starter Kit: How to Build and Maintain Digital Reference Services

Publication Full: NULL

Year: 1998 Volume: NULL Issue: NULL

Start Page: 232 Other Pages: NULL

Descriptors: Reference services (Libraries) — Automation, Digital libraries — United States, Internet (computer network) — United States, Library Services, Computer Communication Networks,


A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.


"November 1998." Includes bibliographical references (p. 217-227). Module 1. Informing: Gathering information on the current digital reference arena — module 2. Planning: Creating a plan for building and maintaining an AskA service — module 3. Training: Training AskA service staff — module 4. Prototyping: Creating and testing AskA services in a controlled environment — module 5. Contributing: Operating and maintaining the AskA service — module 6. Evaluating: Measuring effectiveness and efficiency of AskA services — Conclusion — About the virtual reference desk — Glossary — AskA service directory — appendix: AskA service blueprints.

Links: NULL

Extra Data: NULL


Retrieved Date:July 14, 2008

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: ERIC Clearinghouse on Information & Technology, Syracuse University

Place Of Publication: Syracuse, N.Y.

Issn Isbn: 937597473