Full Record – Author

Ref Type: Book, Whole

Authors: Lankes,R. David, Nast,Philip,

Title: Virtual Reference Service: From Competencies to Assessment

Publication Full: NULL

Year: 2008 Volume: NULL Issue: NULL

Start Page: 206 Other Pages: 206

Descriptors: Electronic reference services (Libraries), Reference services (Libraries) — Information technology, Electronic reference services (Libraries) — Study and teaching, Reference librarians — Effect of technological innovations on, Electronic reference services (Libraries) — United States — Case studies, Internet resource (url),


Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump — Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet — Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson — Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith — The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios — Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford — Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper — Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina — A comprehensive VR training program / Joann Wasik.


xv; ill. ; 23 cm.; Note(s): Includes bibliographical references and index.; Responsibility: R. David Lankes … [et al.] ; edited by Philip Nast. More Records: Show record information Vendor Info: Baker & Taylor Baker and Taylor YBP Library Services Blackwell Book Service (BKTY BTCP YANK BBUS) 75.00 $75.00 Status: active; Date of Entry: 20070621; Update: 20080523

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: Virtual reference desk series

Series Title: NULL

Publisher: Neal-Schuman Publishers

Place Of Publication: New York

Issn Isbn: 9781555705282 (alk. paper); 1555705286 (alk. paper) 40015015989; LCCN: 2007-24104