Full Record – Author

Ref Type: Journal Article

Authors: Lindbloom,Mary-Carol, Yackle,Anna, Burhans,Skip, Peters,Tom, Bell,Lori,

Title: Virtual reference: A reference question as a reference question… or is virtual reference a new reality? New career opportunities for librarians

Publication Full: The Reference Librarian

Year: 2006 Volume: 45 Issue: 93

Start Page: 3 Other Pages: 22

Descriptors: REFERENCE services (Libraries), LIBRARIES, LIBRARIANS, ELECTRONIC reference services (Libraries), INFORMATION services, INTERACTION appearance theory (Communication), OCCUPATIONS, ABILITY, CONVERSATION, career opportunities, commercial reference, cooperative reference, reference interview, skills transfer, Virtual reference, working from home,


Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Lindbloom, Mary-Carol 1; Email Address: mclindbloorn@AllianceLibrarySystem.com; Yackle, Anna 2; Email Address: ayackle@nsls.info; Burhans, Skip; Email Address: sburnhans@abac.com; Peters, Tom 3; Email Address: tapinformation@yahoo.com; Bell, Lori 4; Email Address: Ibell@AllianceLibrarySystem.com; Affiliations: 1: Library Development Consultant, Alliance Library System, 515 York Street, Quincy, IL 62301 2: Consultant, North Suburban Library System, 200 West Dundee Road, Wheeling, IL 60090 3: Founder, TAP Information Services, 1000 S.W. 23rd Street, Blue Springs, MO 64015 4: Director, Mid-Illinois Talking Book Center, Alliance Library System, 600 High Point Lane, East Peoria, IL 61611 Source Info: 2006, Vol. 45 Issue 93, p3; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARIES; Thesaurus Term: LIBRARIANS; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: INFORMATION services; Subject Term: INTERACTION appearance theory (Communication); Subject Term: OCCUPATIONS; Subject Term: ABILITY; Subject Term: CONVERSATION; Author-Supplied Keyword: career opportunities; Author-Supplied Keyword: commercial reference; Author-Supplied Keyword: cooperative reference; Author-Supplied Keyword: reference interview; Author-Supplied Keyword: skills transfer; Author-Supplied Keyword: Virtual reference; Author-Supplied Keyword: working from home; Number of Pages: 20p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 2763877