Full Record – Author

Ref Type: Journal Article

Authors: Luo,Lili,

Title: Chat reference competencies: Identification from a literature review and librarian interviews

Publication Full: Reference Services Review

Year: 2007 Volume: 35 Issue: 2

Start Page: 195 Other Pages: 209

Descriptors: REFERENCE services (Libraries), INTERNET in library reference services, ONLINE information services, INFORMATION services, CORE competencies, COMPUTER literacy, REFERENCE librarians, LIBRARY science, EDUCATIONAL programs, Competences, Education, Reference services, Training,


Purpose – The paper seeks to present the identification of chat reference competencies, with the goal of providing behavioral objectives for professional chat reference performance. Design/methodology/approach – The competency identification effort presented in this paper consists of two parts: a thorough review of chat reference literature and interviews with a convenience sample of experienced chat reference librarians to elicit their perceptions of important chat reference competencies. Findings – Three types of chat reference competencies are identified: core competencies for general reference, competencies for general reference but highlighted in the chat environment, and competencies specific to chat reference service. Practical implications – The identified competencies can serve as a solid basis for the design of training and education programs for chat reference librarians. Originality/value – This paper aggregates the discrete chat reference competency studies in the literature and generates a list of competencies requisite for chat reference that could benefit the training and education of chat reference librarians. [ABSTRACT FROM AUTHOR]; Copyright of Reference Services Review is the property of Emerald and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Lili Luo 1; Email Address: luo@unc.edu; Affiliations: 1: School of Information and Library Science, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina, USA Source Info: 2007, Vol. 35 Issue 2, p195; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: INTERNET in library reference services; Thesaurus Term: ONLINE information services; Thesaurus Term: INFORMATION services; Thesaurus Term: CORE competencies; Thesaurus Term: COMPUTER literacy; Thesaurus Term: REFERENCE librarians; Thesaurus Term: LIBRARY science; Subject Term: EDUCATIONAL programs; Author-Supplied Keyword: Competences; Author-Supplied Keyword: Education; Author-Supplied Keyword: Reference services; Author-Supplied Keyword: Training; Number of Pages: 15p; Illustrations: 2 diagrams. Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 907324