Full Record – Author

Ref Type: Journal Article

Authors: Maness,Jack M.,

Title: A linguistic analysis of chat reference conversations with 18-24 year-old college students

Publication Full: The Journal of Academic Librarianship

Year: 2008 Volume: 34 Issue: 1

Start Page: 31 Other Pages: 38

Descriptors: Education, Library & Information Science,


Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction. Reprinted by permission of the publisher.


PD: Table

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 0099-1333