Full Record – Author

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Authors: McClure,Charles R., Lankes,R. David,

Title: Assessing quality in digital reference services: A research prospectus.

Publication Full: Information Institute of Syracuse

Year: 2001 Volume: NULL Issue: NULL

Start Page: NULL Other Pages: NULL

Descriptors: NULL


This prospectus seeks participants to fund a study to develop methods to assess the quality of digital reference services, test and refine measures and quality standards to describe digital reference services, and to produce a guidebook that describes how to collect and report data for these measures and standards. The project would begin in March 2001 and be completed in January 2002. Libraries and other organizations would subscribe to participate in the research and development effort at a contribution of either $5,000 or $10,000+ each. We intend to receive total commitments between $100,000 to $150,000 to complete the project.
Each participating organization will receive regular status reports on the progress of the project and may participate in the field-testing of the measures and quality standards. The study will be conducted by the Information Use Management and Policy Institute at Florida State University under the direction of Dr. Charles R. McClure with the assistance of Dr. R. David Lankes and the Information Institute of Syracuse at Syracuse University with support from OCLC. The primary product from the study will be a practical guidebook that will assist organizations in evaluating digital reference services and producing measures and standards for better planning and evaluation of digital reference services in libraries.



Links: http://web.archive.org/web/20070329091655/quartz.syr.edu/quality/Overview.htm

Extra Data: http://web.archive.org/web/20070329091655/quartz.syr.edu/quality/Overview.htm


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: NULL

Place Of Publication: NULL

Issn Isbn: NULL