Full Record – Author

Ref Type: Journal Article

Authors: Nicholson,Scott, Lankes,R. David,

Title: The digital reference electronic warehouse project

Publication Full: Reference & User Services Quarterly

Year: 2007 Volume: 46 Issue: 3

Start Page: 45 Other Pages: 59

Descriptors: ELECTRONIC reference services (Libraries), QUESTION-answering systems, REFERENCE services (Libraries), COMPUTER network resources, LIBRARIES, LIBRARIANS,


One of the valuable offerings of librarians in the digital age is the human intermediation of information needs. In physical libraries, these reference questions are answered, and few artifacts remain from the transaction; therefore, the knowledge created through the work of the librarian leaves with the patron. Due to the medium of communication, digital reference transactions capture the knowledge of information professionals. There are hundreds of digital reference services generating knowledge every day; however, the lack of a schema for archiving reference transactions from multiple services makes it difficult to create a fielded, searchable knowledge base. The development of such a schema would allow researchers to develop tools that practitioners can employ. In turn, this would create a collaborative environment for digital reference evaluation. The goal of this work is to outline the steps needed to develop this schema, present the results of a survey of digital reference services, explore some of the pitfalls in the process, and envision the future uses of this Digital Reference Electronic Warehouse. [ABSTRACT FROM AUTHOR]; Copyright of Reference & User Services Quarterly is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts)


M3: Article; Nicholson, Scott 1 Lankes, R. David 2,3; Affiliation: 1: Assistant Professor, Syracuse University's School of Information Studies 2: Director, Information Institute of Syracuse 3: Associate Professor, Syracuse University's School of Information Studies; Source Info: Spring2007, Vol. 46 Issue 3, p45; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: QUESTION-answering systems; Subject Term: REFERENCE services (Libraries); Subject Term: COMPUTER network resources; Subject Term: LIBRARIES; Subject Term: LIBRARIANS; NAICS/Industry Codes: 519120 Libraries and Archives; Number of Pages: 14p; Illustrations: 7 charts; Document Type: Article

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 10949054