Full Record – Author

Ref Type: Journal Article

Authors: Oder,Norman,

Title: Digital reference needs metrics

Publication Full: Library Journal

Year: 2001 Volume: 126 Issue: 20

Start Page: 16 Other Pages: 17

Descriptors: Reference services/Evaluation, Library & Information Science, Education,


A study of seven libraries that provide digital reference services has found a need for better ways to evaluate and assess such service need. Reported at the third annual Virtual Reference Desk Conference, the study's findings indicated that libraries under-report their electronic activity because they are unable to count effectively work done in the networked environment.



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Retrieved Date:January 1, 1970

Editors: NULL

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Issn Isbn: 0363-0277