Full Record – Author

Ref Type: Journal Article

Authors: Peters,Tom, Bell,Lori,

Title: Virtual reference services for the print impaired: Separate, but not equal

Publication Full: Computers in Libraries

Year: 2006 Volume: 26 Issue: 10

Start Page: 24 Other Pages: 27

Descriptors: ELECTRONIC reference services (Libraries), LIBRARIES & the blind, LIBRARIANS, COMPUTER software, CUSTOMER services, CONSORTIA,


The article offers information on virtual reference services for library patrons who are blind, have low vision or have physical limitations. Interactive virtual reference services, where a librarian and patron interact in real time, actually migrated into the library field in 1999 to 2000 through the use of commercial business customer service software called eGain that the consortium 24/7 and LSSI modified for library purposes. The OCLC e-mail software, management systems, text chat, and enhanced systems were used during the trial.


M3: Article; Peters, Tom 1; Email Address: tpeters@tapinformation.com; Bell, Lori 2; Email Address: lbell927@yahoo.com; Affiliations: 1: Founder, TAP Information Services, Blue Springs, Mo. 2: Director of innovation, Alliance Library System Source Info: Nov/Dec2006, Vol. 26 Issue 10, p24; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: LIBRARIES & the blind; Thesaurus Term: LIBRARIANS; Thesaurus Term: COMPUTER software; Subject Term: CUSTOMER services; Subject Term: CONSORTIA; Number of Pages: 4p. Document Type: Article; Full Text Word Count: 2428

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Information Today Inc

Place Of Publication: NULL

Issn Isbn: 10417915