Full Record – Author

Ref Type: Journal Article

Authors: Portree,Martha, Evans,R. Sean, Adams,Tina M., Doherty,John J.,

Title: Overcoming transactional distance: Instructional intent in an e-mail reference service

Publication Full: Reference & User Services Quarterly

Year: 2008 Volume: 48 Issue: 2

Start Page: 142 Other Pages: 152

Descriptors: ESSAY, REFERENCE services (Libraries), ELECTRONIC reference services (Libraries), INTERNET in education, EDUCATION — Philosophy,


Theory is increasingly important as libraries transition traditional reference practices to online learning environments. This paper suggests and explores the boundaries of a new theory of reference interaction in the online environment that is grounded in online learning theories and the educational theory of transactional distance. The paper examines an operational definition of the librarian's instructional intent in email reference service, considering it the level of customized content in canned, instructional messages at institutions that provide e-mail reference service. This definition is tested statistically, suggesting that when a canned response is edited for content by the responder more instruction is likely to occur and transactional distance is overcome. [ABSTRACT FROM AUTHOR]; Copyright of Reference & User Services Quarterly is the property of American Library Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts)


M3: Essay; Accession Number: 35665048; Portree, Martha Evans, R. Sean Adams, Tina M. Doherty, John J.; Source Info: Winter2008, Vol. 48 Issue 2, p142; Subject Term: ESSAY; Subject Term: REFERENCE services (Libraries); Subject Term: ELECTRONIC reference services (Libraries); Subject Term: INTERNET in education; Subject Term: EDUCATION — Philosophy; NAICS/Industry Codes: 519120 Libraries and Archives; Number of Pages: 11p; Illustrations: 6 charts, 1 graph, 1 bw; Document Type: Essay

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 10949054