Full Record – Author

Ref Type: Journal Article

Authors: Quinn,Todd, Briggs,Lea,

Title: Small collaboration, big effort: The realities of a small statewide collaborative virtual reference service

Publication Full: College & Undergraduate Libraries

Year: 2006 Volume: 13 Issue: 4

Start Page: 97 Other Pages: 109

Descriptors: ELECTRONIC reference services (Libraries), REFERENCE services (Libraries), ONLINE chat groups, ACADEMIC libraries, STATE libraries, PUBLIC services (Libraries), LIBRARIES, DISTANCE education students, SOUTH Dakota, chat consortium, chat reference, Virtual reference,


Ask the Librarians-LIVE is a South Dakota collaborative virtual reference service that began in September 2002. Serving a large rural state with a small population, Ask the Librarians-Live has grown to six members, which include live academic libraries and the state library, from three members initially. This article addresses the challenges of providing such a service to not only distance students, but also other library users who do not walk into the library. While all members share a common philosophy of service, there have still been numerous challenges in making the collaboration work. [ABSTRACT FROM AUTHOR]; Copyright of College & Undergraduate Libraries is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Quinn, Todd 1; Email Address: todd.quinn@dsu.edu; Briggs, Lea 2; Email Address: simonl@northern.edu; Affiliations: 1: Assistant Professor and Instruction/Reference Librarian, Dakota State University, Madison, SD 57042 2: Assistant Professor and Reference Services Coordinator, Northern State University, Aberdeen, SD 57401 Source Info: 2006, Vol. 13 Issue 4, p97; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ONLINE chat groups; Thesaurus Term: ACADEMIC libraries; Thesaurus Term: STATE libraries; Thesaurus Term: PUBLIC services (Libraries); Thesaurus Term: LIBRARIES; Subject Term: DISTANCE education students; Subject Term: SOUTH Dakota; Author-Supplied Keyword: chat consortium; Author-Supplied Keyword: chat reference; Author-Supplied Keyword: Virtual reference; Number of Pages: 13p; Illustrations: 7 charts. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 10691316