Full Record – Author

Ref Type: Journal Article

Authors: Rettig,James,

Title: Technology, cluelessness, anthropology, and the memex: the future of academic reference service

Publication Full: Reference Services Review

Year: 2003 Volume: 31 Issue: 1

Start Page: 17 Other Pages: 21

Descriptors: Academic libraries, Information technology, Librarianship, Libraries, Personal needs, Reference services,


The future of the academic library and the future of reference service are inextricably interdependent. These include information technology, the role of the library as place, users’ values, and users’ naïveté about the complexity of information. Significant user values include immediacy, interactivity, personalization, and mobility. In order to develop services that respond to users’ need, librarians need to develop an anthropological understanding of their user communities. They also need to play a significant role in developing information systems. These need to provide personalized service. These ideas are not new; however, information technology has advanced to a point where they can be applied both practically and effectively. As librarians take a larger role in adapting information technologies to meet users’ information needs in ways that respond to their values, reference service must remain user-centered; high-tech and high touch are equally important.


ID: 292

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

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Publisher: NULL

Place Of Publication: NULL

Issn Isbn: 0090-7324