Full Record – Author

Ref Type: Book, Whole

Authors: Ronan,Jana(ed),

Title: Chat Reference : A Guide to Llive Virtual Reference Services

Publication Full: NULL

Year: 2003 Volume: NULL Issue: NULL

Start Page: 225 Other Pages: NULL

Descriptors: NULL


Contents: 1. Introduction to Chat and Basic Real-Time Software — 2. Advanced Real-Time Software — 3. The Audience for Online Library Assistance in Real Time — 4. Selecting Real-Time Software for Your Users and Library — 5. The Human Element — 6. Training — 7. Everyday Administration of a Real-Time Reference Service — 8. Guidelines and Policies for Reference in Real Time — 9. The Reference Interview Online — 10. Promoting Online Real-Time Reference Services — 11. Give Them What They Already Use – AOL Instant Messenger: A Case Study / Wilfred (Bill) Drew — 12. Austin Peay State University – Ask A Librarian: A Case Study / DeAnne Luck — 13. Librarians Online – Virtual Reference at a Multi-Campus Institution: A Case Study / Shelle Witten — 14. Virtual Reference Service at the University of South Florida: A Case Study / Carol Ann Borchert — 15. RefeXpress at the University of Florida: A Case Study / Mimi Pappas and Colleen Seale.


ID: 271

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Libraries Unlimited

Place Of Publication: Westport, CT

Issn Isbn: NULL