Full Record – Author

Ref Type: Journal Article

Authors: Ronan,Jana, Reakes,Patrick, Ochoa,Marilyn,

Title: Application of reference guidelines in chat reference interactions: A study of online reference skills

Publication Full: College & Undergraduate Libraries

Year: 2006 Volume: 13 Issue: 4

Start Page: 3 Other Pages: 23

Descriptors: ELECTRONIC reference services (Libraries), ONLINE chat groups, INSTANT messaging, REFERENCE services (Libraries), ACADEMIC libraries, PUBLIC libraries, REGIONAL libraries, LIBRARIES, GUIDELINES, United States, Chat reference, field study, online reference transactions, reference interviewing, virtual reference,


Virtual reference guidelines have existed in one form or another for a number of years. However, relatively few studies have been conducted to evaluate whether they have actually been implemented in the field. Perhaps the best-known guidelines are the Reference and User Services Association Guidelines for Behavioral Performance of Reference and Information Service Providers. This article details a field study of chat reference transactions recorded from a random sample of virtual reference services in academic libraries, public libraries, and regional library consortia in the United States. The authors examined the transactions and evaluated the reference interview for adherence to the guidelines. Initial findings indicate librarians often fail to incorporate the guidelines into chat reference interactions. It is the authors' hope that this study will result in a heightened awareness of the factors that can facilitate or impede positive reference transactions online. [ABSTRACT FROM AUTHOR]; Copyright of College & Undergraduate Libraries is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Ronan, Jana 1; Reakes, Patrick 2; Email Address: pjr@uflib.ufl.edu; Ochoa, Marilyn 3; Email Address: mochoa@uliib.uft.edu; Affiliations: 1: University Librarian and Head of Outreach, Instruction and Undergraduate Library Services, George A. Smathers Libraries, University of Florida, Gainesville, FL 2: Associate University Librarian and Head of the Allen H. Neuharth Library, University of Florida, Gainesville, FL 3: Digital Services Librarian, Humanities and Social Science Services Department, and Assistant Universtiy Librarian, University of Florida, Gainesville, FL Source Info: 2006, Vol. 13 Issue 4, p3; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ONLINE chat groups; Thesaurus Term: INSTANT messaging; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ACADEMIC libraries; Thesaurus Term: PUBLIC libraries; Thesaurus Term: REGIONAL libraries; Thesaurus Term: LIBRARIES; Subject Term: GUIDELINES; Subject Term: United States; Subject Term: UNITED States; Author-Supplied Keyword: Chat reference; Author-Supplied Keyword: field study; Author-Supplied Keyword: guidelines; Author-Supplied Keyword: online reference transactions; Author-Supplied Keyword: reference interviewing; Author-Supplied Keyword: virtual reference; Number of Pages: 21p; Illustrations: 3 charts. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 10691316