Full Record – Author

Ref Type: Journal Article

Authors: Ruppel,Margie, Fagan,Jody Condit,

Title: Instant messaging reference: Users’ evaluation of library chat

Publication Full: Reference Services Review

Year: 2002 Volume: 30 Issue: 3

Start Page: 183 Other Pages: 197

Descriptors: Academic libraries, Evaluation, Internet, Library users, Reference libraries,


This article analyzes survey results of university students who used Morris Messenger, the instant messaging (IM) reference service at Southern Illinois University Carbondale’s Morris Library. It focuses on the complete results of two surveys, including a comparison of IM reference and traditional reference desk experiences. An overview of the IM reference system and usage data are also discussed. Survey respondents indicated overall enthusiasm for the IM reference service and provided useful suggestions for improvements, which are also listed.


ID: 261

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Retrieved Date:January 1, 1970

Editors: NULL

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Issn Isbn: 0090-7324