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Ref Type: Journal Article

Authors: Ryan,Jenna, Daugherty,Alice L., Mauldin,Emily C.,

Title: Exploring the LSU libraries' virtual reference transcripts: An analysis

Publication Full: Electronic Journal of Academic & Special Librarianship

Year: 2006 Volume: 7 Issue: 3

Start Page: 1 Other Pages: 1

Descriptors: ELECTRONIC journals, INFORMATION professionals, REFERENCE services (Libraries), COMPUTER simulation, LOUISIANA State University (Baton Rouge, La.), BATON Rouge (La.), LOUISIANA,


Virtual reference is an important service provided by the Louisiana State University Libraries. A subcommittee within the Reference Department of Middleton Library decided to quantitatively and qualitatively review virtual reference transcripts for the 2005-2006 school year in order to assess and evaluate strengths and weaknesses of the services provided. The transcript analysis provides information reflecting how our patrons are using virtual reference and how our librarians are performing in the virtual environment. [ABSTRACT FROM AUTHOR]; Copyright of Electronic Journal of Academic & Special Librarianship is the property of International Consortium for the Advancement of Academic Publication and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Ryan, Jenna 1; Daugherty, Alice L. 1; Mauldin, Emily C. 1; Affiliations: 1: Louisiana State University, USA Source Info: Winter2006, Vol. 7 Issue 3, p1; Thesaurus Term: ELECTRONIC journals; Thesaurus Term: INFORMATION professionals; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: COMPUTER simulation; Subject Term: LOUISIANA State University (Baton Rouge, La.); Subject Term: BATON Rouge (La.); Subject Term: LOUISIANA; Number of Pages: 1p. Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 17048532