Full Record – Author

Ref Type: Journal Article

Authors: Stormont,Sam,

Title: Looking to connect: Technical challenges that impede the growth of virtual reference

Publication Full: Reference & User Services Quarterly

Year: 2007 Volume: 47 Issue: 2

Start Page: 114 Other Pages: 119

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Discusses the technical barriers that have impeded the acceptance and growth of virtual reference. Many factors, including reliability, ease of use, convenience, and prevalence, combine to make instant messaging an attractive option for VR service. There are some drawbacks to instant messaging, including somewhat cumbersome archiving procedures, difficulty serving simultaneous users, lack of scripted messages, lack of a survey feature, and inability to share the user's screen (no co-browsing). For virtual reference to become a more widely used service, it has to be made simple. Users want convenience and simplicity. Librarians who want to reach 21st-century users must provide online reference tools that are easy to find and easy to use, and that provide a quick response. Adapted from the source document



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Retrieved Date:January 1, 1970

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