Full Record – Author

Ref Type: Book, Section

Authors: Straw,Joseph E.,

Title: Expecting the stars but getting the moon: Negotiating around patron expectations in the digital reference environment

Publication Full: NULL

Year: 2004 Volume: NULL Issue: NULL

Start Page: 87 Other Pages: 106

Descriptors: College and university libraries/Reference services, Reference services/Aims and objectives, Reference interview, Instant messaging (Internet), University of Illinois/Libraries/Reference services,




PD: Bibliography

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: Lankes,R. David, Janes,Joseph, Smith,Linda C., Finneran,Christina M.,

Book Title: The Virtual Reference Experience: Integrating Theory Into Practice

Series Title: NULL

Publisher: Neal-Schuman Publishers

Place Of Publication: New York

Issn Isbn: NULL