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Ref Type: Journal Article

Authors: Summey,Tern Pedersen, Akers,Cynthia,

Title: From TM to collaboration: Providing virtual reference services at a medium-sized institution

Publication Full: College & Undergraduate Libraries

Year: 2006 Volume: 13 Issue: 4

Start Page: 75 Other Pages: 93

Descriptors: ELECTRONIC reference services (Libraries), INSTANT messaging, REFERENCE services (Libraries), ACADEMIC libraries, PUBLIC services (Libraries), LIBRARIES, STATE universities & colleges, EMPORIA (Kan.), KANSAS, chat reference, collaboration, distance library services, instant messenger, reference services, Virtual reference,


As library service providers for distance learners, we are constantly searching for ways to assist them in their use of library re- sources. Virtual (real-time chat) reference is yet another tool to utilize in reaching these students. While virtual reference has been around for several years and many libraries offer such services, as a medium-sized institution, Emporia State University took some time to move into providing such a service on a formal basis. Several issues, including staffing and funding, delayed entrance into this arena. It was not until a collaborative academic reference venture among several academic libraries in the state was proposed that the ESU library was able to offer this service. Advantages and disadvantages of the collaboration will be discussed, as well as lessons learned that can be applied to any collaborative project. [ABSTRACT FROM AUTHOR]; Copyright of College & Undergraduate Libraries is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Summey, Tern Pedersen 1; Email Address: tsummey@emporia.edu; Akers, Cynthia 2; Email Address: cakers@eniporia.edu; Affiliations: 1: Head of Access and Distance Services, Eniporia State University Libraries, Emporia, KS 2: Head of Information and Instructional Services, Eniporia State University Libraries and Archives, Emporia, KS Source Info: 2006, Vol. 13 Issue 4, p75; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: INSTANT messaging; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: ACADEMIC libraries; Thesaurus Term: PUBLIC services (Libraries); Thesaurus Term: LIBRARIES; Subject Term: STATE universities & colleges; Subject Term: EMPORIA (Kan.); Subject Term: KANSAS; Author-Supplied Keyword: academic libraries; Author-Supplied Keyword: chat reference; Author-Supplied Keyword: collaboration; Author-Supplied Keyword: distance library services; Author-Supplied Keyword: instant messenger; Author-Supplied Keyword: reference services; Author-Supplied Keyword: Virtual reference; Number of Pages: 19p; Illustrations: 3 graphs. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 10691316