Full Record – Author

Ref Type: Journal Article

Authors: Tenopir,Carol,

Title: Virtual reference services in a real world

Publication Full: Library Journal

Year: 2001 Volume: 126 Issue: 12

Start Page: 38 Other Pages: 40

Descriptors: Surveys/Reference services, College and university libraries/Reference services, Reference services/Automation, Internet/College and university libraries, Association of Research Libraries, Education, Library & Information Science,


A study explored changes in the reference services offered by research libraries in recent years and how electronic resources have influenced them. Participants were 70 directors of reference in the academic member libraries of the Association of Research Libraries. Results indicated that most do not yet offer real-time virtual reference services. However, all offer some reference services to their remote users and most are planning to expand virtual reference services.



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Retrieved Date:January 1, 1970

Editors: NULL

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Issn Isbn: 0363-0277