Full Record – Author

Ref Type: Journal Article

Authors: Tipton,Carol J., Earp,Vanessa J.,

Title: One school's experience with virtual reference

Publication Full: Internet Reference Services Quarterly

Year: 2004 Volume: 9 Issue: 3

Start Page: 99 Other Pages: 114

Descriptors: LIBRARIES, ELECTRONIC reference services (Libraries), ELECTRONIC information resources, INFORMATION resources, INFORMATION services, PUBLIC institutions, academic libraries, chat reference, collaborative projects, Virtual reference,


In 2004, ten libraries in the Texas A&M University System began AskNow, a collaborative pilot project offering a chat-based virtual reference service to patrons. This article attempts to describe one of these libraries' experience with implementing virtual reference service. [ABSTRACT FROM AUTHOR]; Copyright of Internet Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Tipton, Carol J. 1; Email Address: c-tipton@tamuk.edu; Earp, Vanessa J. 2; Email Address: kfvjd00@tamuke.edu; Affiliations: 1: Head of Media Services, Texas A&M University-Kingsville Kingsville, TX 78363-8202. 2: Instructor and Reference/Education Materials Center Librarian, James C. Jernigan Library, Texas A&M University-Kingsville Kingsville, TX 78363-8202. Source Info: 2004, Vol. 9 Issue 3/4, p99; Thesaurus Term: LIBRARIES; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: ELECTRONIC information resources; Thesaurus Term: INFORMATION resources; Thesaurus Term: INFORMATION services; Subject Term: PUBLIC institutions; Author-Supplied Keyword: academic libraries; Author-Supplied Keyword: chat reference; Author-Supplied Keyword: collaborative projects; Author-Supplied Keyword: Virtual reference; Number of Pages: 16p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 10875301