Full Record – Author

Ref Type: Journal Article

Authors: Tyckoson,David A.,

Title: What's rght with reference.

Publication Full: American Libraries

Year: 1999 Volume: 30 Issue: 5

Start Page: 57 Other Pages: 63

Descriptors: REFERENCE services (Libraries), LIBRARY science, REFERENCE librarians, LIBRARY administration, TECHNOLOGICAL innovations,


Discusses the failures and successes of the reference reform movement. Reference to the May 1984 `American Libraries' article, `What's Wrong With Reference: Coping with Success and Failure at the Reference Desk,' by Bill Miller; Expert systems, remote access, tiered service, reference by appointment, alternative staffing, and access engineering; Technology and the reference librarian. INSET: Common Sense and the Golden Rule, by Bill Miller.


M3: Article; Source Information: May99, Vol. 30 Issue 5, p57; Subject Term: REFERENCE services (Libraries); Subject Term: LIBRARY science; Subject Term: REFERENCE librarians; Subject Term: LIBRARY administration; Subject Term: TECHNOLOGICAL innovations; Number of Pages: 7p; Document Type: Article; Full Text Word Count: 4555

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 29769