Full Record – Author

Ref Type: Journal Article

Authors: Ward,David,

Title: How much is enough? Managing chat length

Publication Full: Internet Reference Services Quarterly

Year: 2005 Volume: 10 Issue: 2

Start Page: 89 Other Pages: 93

Descriptors: REFERENCE services (Libraries), LIBRARIES, REFERENCE librarians, REFERENCE sources, INFORMATION services, PUBLIC services (Libraries), chat, time management, Virtual reference,


Chat reference transactions can take much more time than the same interactions in traditional face-to-face encounters. Many libraries have recognized this and incorporated guidelines for managing chat length into their virtual reference policies. This article summarizes a sample of these policies, and suggests some practices for helping train staff to manage longer chats efficiently. [ABSTRACT FROM AUTHOR]; Copyright of Internet Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Ward, David 1; Email Address: dh-ward@uiuc.edu; Affiliations: 1: Reference Coordinator, University of Illinois Undergraduate Library, 1402 West Gregory, Urbana, IL 61801. Source Info: 2005, Vol. 10 Issue 2, p89; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARIES; Thesaurus Term: REFERENCE librarians; Thesaurus Term: REFERENCE sources; Thesaurus Term: INFORMATION services; Thesaurus Term: PUBLIC services (Libraries); Author-Supplied Keyword: chat; Author-Supplied Keyword: time management; Author-Supplied Keyword: Virtual reference; Number of Pages: 5p. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 10875301