Full Record – Author

Ref Type: Journal Article

Authors: Ward,David, Cox,Christopher N.,

Title: Instant messaging and chat reference

Publication Full: Internet Reference Services Quarterly

Year: 2006 Volume: 11 Issue: 1

Start Page: 103 Other Pages: 106

Descriptors: INSTANT messaging, ELECTRONIC reference services (Libraries), INTERNET users, LIBRARIES & the Internet, REFERENCE services (Libraries), LIBRARY users, chat, Virtual reference,


Instant Messaging (IM) is seeing renewed interest among libraries trying to reach out to users and increase their chat reference volume. Younger patrons especially are using IM software its a routine part of their online lives. This article suggests methods and directions libraries can pursue to incorporate IM into their current chat reference services. [ABSTRACT FROM AUTHOR]; Copyright of Internet Reference Services Quarterly is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Ward, David 1; Email Address: dh-ward@uiuc.edu; Cox, Christopher N. 2; Affiliations: 1: Reference Coordinator, University of Illinois Undergraduate Library, 1402 West Gregory, Urbana, IL 61801 2: Assistant Director of Libraries, University of Wisconsin-Eau Claire's McIntyre Library Source Info: 2006, Vol. 11 Issue 1, p103; Thesaurus Term: INSTANT messaging; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: INTERNET users; Thesaurus Term: LIBRARIES & the Internet; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARY users; Author-Supplied Keyword: chat; Author-Supplied Keyword: instant messaging; Author-Supplied Keyword: Virtual reference; Number of Pages: 4p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 10875301