Full Record – Author

Ref Type: Journal Article

Authors: Welch,Jeanie M.,

Title: Click and be counted: A new standard for reference statistics

Publication Full: The Reference Librarian

Year: 2007 Volume: 47 Issue: 97

Start Page: 95 Other Pages: 104

Descriptors: LIBRARY administration, LIBRARY users, WEB sites, ELECTRONIC mail messages, ONLINE chat groups, INSTANT messaging, MANAGEMENT, electronic mail, Internet, National Information Standards Organization (NISO), Reference services, standards, statistics, virtual reference,


This article discusses the National Information Standards Organization's new standard, NISO Z39.7-2004, which includes the reporting of the usage of library-generated Web pages and e-mail, live chat, and instant messaging reference queries. The integration of statistics on these new methods of providing service with traditional library statistics provides a more accurate picture of library services and demonstrates how libraries have expanded types of patron contacts in the digital age. This article also discusses the statistical reporting of individual reference queries handled away from the reference desk (e.g., in individual librarians' offices). [ABSTRACT FROM AUTHOR]; Copyright of Reference Librarian is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Welch, Jeanie M. 1; Email Address: jmwelch@email.uncc.edu; Affiliations: 1: Professor and Reference Librarian, University of North Carolina at Charlotte, Atkins Library, 9201 University City Boulevard, Charlotte, NC 28223 Source Info: 2007, Vol. 47 Issue 97, p95; Thesaurus Term: LIBRARY administration; Thesaurus Term: LIBRARY users; Thesaurus Term: WEB sites; Thesaurus Term: ELECTRONIC mail messages; Thesaurus Term: ONLINE chat groups; Thesaurus Term: INSTANT messaging; Subject Term: MANAGEMENT; Author-Supplied Keyword: electronic mail; Author-Supplied Keyword: instant messaging; Author-Supplied Keyword: Internet; Author-Supplied Keyword: National Information Standards Organization (NISO); Author-Supplied Keyword: Reference services; Author-Supplied Keyword: standards; Author-Supplied Keyword: statistics; Author-Supplied Keyword: virtual reference; Author-Supplied Keyword: Web sites; Number of Pages: 10p. Document Type: Article

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Retrieved Date:January 1, 1970

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Publisher: Haworth Press

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Issn Isbn: 2763877