Full Record – Author

Ref Type: Journal Article

Authors: Westbrook,Lynn,

Title: Virtual reference training: The second generation

Publication Full: College & Research Libraries

Year: 2006 Volume: 67 Issue: 3

Start Page: 249 Other Pages: 259

Descriptors: Reference services/Automation, Reference interview/Aims and objectives, Education, Library & Information Science,


First-generation digital reference training centered on technology, policies, procedures, and basic online communication tactics. Recent research and theoretical developments in adult education, digital communication, cognitive psychology, and human-computer interaction can move digital reference training into its second generation. Synthesizing current interdisciplinary developments, this paper presents four overarching guidelines and essential training principles for each stage of the reference interview. Reprinted by permission of the publisher.


PD: Bibliographic footnotes

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Retrieved Date:January 1, 1970

Editors: NULL

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Issn Isbn: 0010-0870