Ref Type: Journal Article
Authors: Kibbee,Jo,
Title: Librarians without borders? Virtual reference service to unaffiliated users
Publication Full: The Journal of Academic Librarianship
Year: 2006 Volume: 32 Issue: 5
Start Page: 467 Other Pages: 473
Descriptors: NULL
Abstract:
The author investigates issues faced by academic research libraries in providing virtual reference services to unaffiliated users. These libraries generally welcome visitors who use on-site collections and reference services, but are these altruistic policies feasible in a virtual environment? This paper reviews the use of virtual reference service by unaffiliated users to determine their expectations, assess level of demand, and provide recommendations on how libraries should respond. Virtual reference desks can serve their primary constituency and function as a public good for external users if they understand and articulate their role as mediators in the information seeking process.
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URL: NULL
Retrieved Date:January 1, 1970
Editors: NULL
Book Title: NULL
Series Title: NULL
Publisher: NULL
Place Of Publication: NULL
Issn Isbn: NULL