Ref Type: Journal Article
Authors: Novotny,Eric, Rimland,Emily,
Title: Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to improve training and reference services
Publication Full: The Journal of Academic Librarianship
Year: 2007 Volume: 33 Issue: 3
Start Page: 382 Other Pages: 392
Descriptors: REFERENCE services (Libraries), LIBRARY surveys, REFERENCE sources, BEHAVIORAL assessment, LIBRARIES, CHARTS, diagrams, etc, INFORMATION services, PENNSYLVANIA State University (University Park, Pa.), PENNSYLVANIA,
Abstract:
The article focuses on two studies of the library reference service quality in Pennsylvania State University Libraries, conducted using the Wisconsin-Ohio Reference Evaluation Program (WOREP) survey. The authors say that 1980's developed WOREP is still a relevant reference tool. The authors say that the result of the second WOREP study showed the positive effects that could be achieved by focusing on the best reference practices. The authors say that while the training sessions were vital for developing knowledge base of public sector staff, the WOREP results demonstrated that behavioral techniques were crucial in promoting reference success. Several charts on the studies result are also provided.; The article focuses on two studies of the library reference service quality in Pennsylvania State University Libraries, conducted using the Wisconsin-Ohio Reference Evaluation Program (WOREP) survey. The authors say that 1980's developed WOREP is still a relevant reference tool. The authors say that the result of the second WOREP study showed the positive effects that could be achieved by focusing on the best reference practices. The authors say that while the training sessions were vital for developing knowledge base of public sector staff, the WOREP results demonstrated that behavioral techniques were crucial in promoting reference success. Several charts on the studies result are also provided.
Notes:
id: 176; M3: Article; Novotny, Eric 1 Email Address: ecn1@psu.edu Rimland, Emily 2 Email Address: elf113@psu.edu; Affiliations: 1: Humanities Librarian, Arts and Humanities Library, University Libraries, Pennsylvania State University, University Park, PA 16802-1803, USA. 2: Reference Librarian, W330 Pattee Library, Laboratory, University Libraries, Pennsylvania State University, University Park, PA 16802-1803, USA.; Source Information: May2007, Vol. 33 Issue 3, p382; Subject Term: REFERENCE services (Libraries); Subject Term: LIBRARY surveys; Subject Term: REFERENCE sources; Subject Term: BEHAVIORAL assessment; Subject Term: LIBRARIES; Subject Term: CHARTS, diagrams, etc.; Subject Term: INFORMATION services; Subject Term: PENNSYLVANIA State University (University Park, Pa.); Subject Term: PENNSYLVANIA; NAICS/Industry Codes: 519120 Libraries and Archives; NAICS/Industry Codes: 519190 All Other Information Services; Number of Pages: 11p; Document Type: Article
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Retrieved Date:January 1, 1970
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Issn Isbn: 991333