Ref Type: Journal, Electronic
Authors: Paster,Amy, Fescemyer,Kathy, Henry,Nancy,
Title: Assessing reference using the Wisconsin-Ohio reference evaluation program in academic science library
Publication Full: Issues in Science and Technology Librarianship
Year: 2006 Volume: NULL Issue: 46
Start Page: NULL Other Pages: NULL
Descriptors: NULL
Abstract:
The Pennsylvania State University Life Sciences Library conducted the Wisconsin-Ohio Reference Evaluation Program survey in October 2005. The results of the survey indicated that the desk personnel do an average job in fulfilling the library user's expectations. Known-item questions were handled well but non-known questions need additional training to ensure patrons are not receiving too much information. This project raised a number of questions concerning user satisfaction and library type. It is hoped that this article can serve as the baseline for future research in the evaluation of science reference question transactions and patron satisfaction.
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Links: http://www.istl.org//06-spring/article2.html
Extra Data: http://www.istl.org//06-spring/article2.html
URL: http://www.istl.org//06-spring/article2.html
Retrieved Date:January 1, 1970
Editors: NULL
Book Title: NULL
Series Title: NULL
Publisher: NULL
Place Of Publication: NULL
Issn Isbn: NULL