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Authors: Radford, Marie L., Connway, Lynn Silipigni,

Title: Getting Better All the Time: Improving Communication and Accuracy in Virtual Reference

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Year: 2010 Volume: Issue:

Start Page: 39 Other Pages: 54

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Editors: Radford, Marie L., Lankes, R. David,

Book Title: Reference Renaissance: Current and Future Trends

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Publisher: Neal-Schuman Publishers

Place Of Publication: New York

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