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Authors: Cole, Virginia,

Title: Giving Users Options for Chat Referance: Effects of QuestionPoint’s Instant Message Widget on Chat Traffic

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Year: 2010 Volume: Issue:

Start Page: 71 Other Pages: 80

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Editors: Radford, Marie L., Lankes, R. David,

Book Title: Reference Renaissance: Current and Future Trends

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Publisher: Neal-Schuman Publishers

Place Of Publication: New York

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