Ref Type: Journal Article
Authors: Jane,Catherine, McMillan,Dawn,
Title: Online in real-time? Deciding whether to offer a real-time virtual reference service
Publication Full: The Electronic Library
Year: 2003 Volume: 21 Issue: 3
Start Page: 240 Other Pages: 246
Descriptors: NULL
Abstract:
There has been a great deal of interest recently, notably in the United States, in the concept
of virtual reference services. Of particular interest is the use of software that allows a
"chat" session between librarian and patron. While many Libraries in Australia and New
Zealand already offer online reference services via email or a web form, as yet very few
have ventured into the world of online reference services in real time.
Notes:
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Links: http://web.archive.org/web/20030718092604/www.confer.co.nz/lianza2002/PDFS/jane.pdf
Extra Data: NULL
URL: NULL
Retrieved Date:January 1, 1970
Editors: NULL
Book Title: NULL
Series Title: NULL
Publisher: NULL
Place Of Publication: NULL
Issn Isbn: NULL
URL: [20]
Retrieved Date:[35]
Editors: [36]
Book Title: [37]
Series Title: [38]
Publisher: [39]
Place Of Publication: [40]
Issn Isbn: [41]