Ref Type: Journal Article
Authors: Tenopir,Carol,
Title: What chat transcripts reveal
Publication Full: Library Journal
Year: 2006 Volume: 131 Issue: 4
Start Page: 34 Other Pages: 34
Descriptors: ONLINE chat groups, COMMUNICATION in library administration, NONVERBAL communication, COMMUNICATION barriers, LIBRARIES — Public relations, INTERPERSONAL communication, LIBRARY users, EMOTICONS,
Abstract:
This article discusses chat reference interactions between librarians and patrons. Research focused on the importance of rapport building between librarians and patrons, including the use of informal language, praise and unscripted greetings. Emoticons can also be used as a substitute for body language during chat interactions. The article also details the difficulties of relational disconnection, occurring when the two partners in the conversation do not understand each other.; This article discusses chat reference interactions between librarians and patrons. Research focused on the importance of rapport building between librarians and patrons, including the use of informal language, praise and unscripted greetings. Emoticons can also be used as a substitute for body language during chat interactions. The article also details the difficulties of relational disconnection, occurring when the two partners in the conversation do not understand each other.
Notes:
id: 191; M3: Article; Tenopir, Carol 1 Email Address: ctenopir@utk.edu; Affiliations: 1: Professor, School of Information Sciences, University of Tennessee, Knoxville; Source Information: 3/1/2006, Vol. 131 Issue 4, p34; Subject Term: ONLINE chat groups; Subject Term: COMMUNICATION in library administration; Subject Term: NONVERBAL communication; Subject Term: COMMUNICATION barriers; Subject Term: LIBRARIES — Public relations; Subject Term: INTERPERSONAL communication; Subject Term: LIBRARY users; Subject Term: EMOTICONS; NAICS/Industry Codes: 516110 Internet Publishing and Broadcasting; Number of Pages: 1p; Illustrations: 1c; Document Type: Article; Full Text Word Count: 771
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Retrieved Date:January 1, 1970
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Publisher: Reed Business Information / Reviews
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Issn Isbn: 3630277
URL: [20]
Retrieved Date:[35]
Editors: [36]
Book Title: [37]
Series Title: [38]
Publisher: [39]
Place Of Publication: [40]
Issn Isbn: [41]