Ref Type: Journal Article
Authors: Accart,Jean-Philippe,
Title: The SwisslnfoDesk experiment: The building of a website subject gateway as a contributive part of a virtual reference desk
Publication Full: Collection Building
Year: 2006 Volume: 25 Issue: 4
Start Page: 134 Other Pages: 138
Descriptors: ELECTRONIC reference services (Libraries), NATIONAL libraries, ONLINE information services, REFERENCE services (Libraries), WEB sites, SWISS National Library (Bern, Switzerland), SWITZERLAND, Europe, Reference services, Virtual,
Abstract:
Purpose – Virtual Reference Desks are new online services developed by libraries and this paper aims to give the example of SwisslnfoDesk, the VRD of the Swiss National Library set up in 2003. The main approach is a focus on how SwisslnfoDesk is built, maintained and developed, considering users' interests with a proposed list of topics on Switzerland. The most significant differences between SwisslnfoDesk and other VRDs are the multilingual aspects (four languages are represented) and the link between a directory of selected Swiss official websites and the reference desk itself. The user can search by himself or address his request to the desk. SwisslnfoDesk illustrates the ongoing changes in reference work and the new dimension of communication between information specialists and information-seekers. Design/methodology/approach – After a short introduction on website subject gateways and virtual reference desk, the main approach is a focus on how SwisslnfoDesk is built, maintained and developed, considering users' interests with a proposed list of topics on Switzerland. Findings – The most significant differences between SwisslnfoDesk and other VRDs are the multilingual aspects (four languages are represented} and the link between a directory of selected Swiss official websites and the reference desk itself. Originality/value – SwisslnfoDesk illustrates the ongoing changes in reference work and the new dimension of communication between information specialists and information-seekers. The projects to develop SwisslnfoDesk in the future are given. The marketing policy is an important part of this development, joined to cooperation and partnership in Switzerland and in Europe. [ABSTRACT FROM AUTHOR]; Copyright of Collection Building is the property of Emerald and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Notes:
M3: Article; Accart, Jean-Philippe 1; Email Address: Jean-Philippe.Accart@slb.admin.ch; Affiliations: 1: SwisslnfoDesk, Research Service, Swiss National Library, Bern, Switzerland Source Info: 2006, Vol. 25 Issue 4, p134; Thesaurus Term: ELECTRONIC reference services (Libraries); Thesaurus Term: NATIONAL libraries; Thesaurus Term: ONLINE information services; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: WEB sites; Subject Term: SWISS National Library (Bern, Switzerland); Subject Term: SWITZERLAND; Author-Supplied Keyword: Europe; Author-Supplied Keyword: National libraries; Author-Supplied Keyword: Reference services; Author-Supplied Keyword: Switzerland; Author-Supplied Keyword: Virtual; Number of Pages: 5p. Document Type: Article
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Issn Isbn: 1604953
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Issn Isbn: [41]