Ref Type: Journal Article
Authors: Francoeur,Stephen,
Title: An analytical survey of chat reference services
Publication Full: Reference Services Review
Year: 2001 Volume: 29 Issue: 3
Start Page: 189 Other Pages: 203
Descriptors: Computer software, Internet, Libraries, Online computing, Reference services,
Abstract:
There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.
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Retrieved Date:January 1, 1970
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Issn Isbn: 0090-7324
URL: [20]
Retrieved Date:[35]
Editors: [36]
Book Title: [37]
Series Title: [38]
Publisher: [39]
Place Of Publication: [40]
Issn Isbn: [41]