Ref Type: Journal Article
Authors: Helman,Deborah L.,
Title: Bringing the human touch to digital library service
Publication Full: Science and Technology Libraries
Year: 2001 Volume: 20 Issue: 3-Feb
Start Page: 83 Other Pages: 96
Descriptors: NULL
Abstract:
Since the evolution of the World Wide Web, the presence of libraries and their resources has grown at a dramatic pace. Increasingly, the users of this information are primarily accessing library resources remotely. While libraries have put many collections and services online, most are just beginning to plan services that will provide similar real-time assistance currently available at library service desks. The MIT Libraries’ experience with providing real-time digital reference has been extremely well received by users, which in addition has led to a 52% increase in email reference service. It has revealed a variety of technical challenges. The greater, long-term challenges revealed, however, are staff-related.
Notes:
id: 223
Links: NULL
Extra Data: NULL
URL: NULL
Retrieved Date:January 1, 1970
Editors: NULL
Book Title: NULL
Series Title: NULL
Publisher: NULL
Place Of Publication: NULL
Issn Isbn: NULL
URL: [20]
Retrieved Date:[35]
Editors: [36]
Book Title: [37]
Series Title: [38]
Publisher: [39]
Place Of Publication: [40]
Issn Isbn: [41]