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Ref Type: Journal Article

Authors: Hyde,Loree, Tucker-Raymond,Caleb,

Title: Benchmarking librarian performance in chat reference

Publication Full: The Reference Librarian

Year: 2006 Volume: 46 Issue: 95/96

Start Page: 5 Other Pages: 19

Descriptors: NULL

Abstract:

Librarians participating in Oregon’s collaborative statewide
virtual reference project used an analysis of chat reference transcripts to
evaluate librarian performance. doi:10.1300/J120v46n95_02[Articlecop-
ies available for afee fromThe HaworthDocument Delivery Service:
1-800-HAWORTH. E-mail address:<docdelivery@haworthpress.com>Web-
site:<http://www.haworthpress.com.proxy.libraries.rutgers.edu>©2006byTheHaworthPress,Inc.All
rights reserved.]

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Retrieved Date:January 1, 1970

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URL: [20]

Retrieved Date:[35]

Editors: [36]

Book Title: [37]

Series Title: [38]

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Place Of Publication: [40]

Issn Isbn: [41]