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Ref Type: Journal Article

Authors: Kuruppu,Pali U.,

Title: Evaluation of reference services–A review

Publication Full: The Journal of Academic Librarianship

Year: 2007 Volume: 33 Issue: 3

Start Page: 368 Other Pages: 381

Descriptors: REFERENCE services (Libraries), RESEARCH — Methodology, ELECTRONIC reference services (Libraries), METHODOLOGY, LIBRARY surveys, REFERENCE librarians, ELECTRONIC reference sources, OBSERVATION (Educational method), LIBRARIES,

Abstract:

The article focuses on the methodologies of library reference service evaluation, and reports that the complaint against the library survey research is that the projects are carried out in isolation, without caring for reliability of the results. It is viewed that electronic reference services are useful in conducting observational studies, while in-depth interview method is not popular as surveys because of the requirement of time and expenses. It is suggested that reference librarians need to be encouraged to conduct service evaluations. The author says that virtual reference libraries may soon become the norm, and libraries should examine ways of evaluating digital reference services.; The article focuses on the methodologies of library reference service evaluation, and reports that the complaint against the library survey research is that the projects are carried out in isolation, without caring for reliability of the results. It is viewed that electronic reference services are useful in conducting observational studies, while in-depth interview method is not popular as surveys because of the requirement of time and expenses. It is suggested that reference librarians need to be encouraged to conduct service evaluations. The author says that virtual reference libraries may soon become the norm, and libraries should examine ways of evaluating digital reference services.

Notes:

id: 170; M3: Article; Kuruppu, Pali U. 1 Email Address: pkuruppu@iastate.edu; Affiliations: 1: Assistant Professor, Assistant Professor/Science and Technology Librarian, Iowa State University Library, USA.; Source Information: May2007, Vol. 33 Issue 3, p368; Subject Term: REFERENCE services (Libraries); Subject Term: RESEARCH — Methodology; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: METHODOLOGY; Subject Term: LIBRARY surveys; Subject Term: REFERENCE librarians; Subject Term: ELECTRONIC reference sources; Subject Term: OBSERVATION (Educational method); Subject Term: LIBRARIES; NAICS/Industry Codes: 519120 Libraries and Archives; Number of Pages: 14p; Document Type: Article

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Retrieved Date:January 1, 1970

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Issn Isbn: 991333

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Issn Isbn: [41]