Ref Type: Journal Article
Authors: Ruppel,Margie, Fagan,Jody Condit,
Title: Instant messaging reference: Users’ evaluation of library chat
Publication Full: Reference Services Review
Year: 2002 Volume: 30 Issue: 3
Start Page: 183 Other Pages: 197
Descriptors: Academic libraries, Evaluation, Internet, Library users, Reference libraries,
Abstract:
This article analyzes survey results of university students who used Morris Messenger, the instant messaging (IM) reference service at Southern Illinois University Carbondale’s Morris Library. It focuses on the complete results of two surveys, including a comparison of IM reference and traditional reference desk experiences. An overview of the IM reference system and usage data are also discussed. Survey respondents indicated overall enthusiasm for the IM reference service and provided useful suggestions for improvements, which are also listed.
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ID: 261
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Retrieved Date:January 1, 1970
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Issn Isbn: 0090-7324
URL: [20]
Retrieved Date:[35]
Editors: [36]
Book Title: [37]
Series Title: [38]
Publisher: [39]
Place Of Publication: [40]
Issn Isbn: [41]