Full Record

Ref Type: Journal Article

Authors: Boyer,Joshua,

Title: Virtual reference at North Carolina State: The first one hundred days

Publication Full: Information Technology and Libraries

Year: 2001 Volume: 20 Issue: 3

Start Page: 122 Other Pages: 128

Descriptors: REFERENCE services (Libraries), COMPUTER conferencing, REAL-time data processing, LIBRARIES, ELECTRONIC reference services (Libraries), ONLINE information services, NORTH Carolina State University (Raleigh, N.C.), NORTH Carolina, RALEIGH (N.C.),


Gives a progress report on the new online chat reference service launched by North Carolina State University Libraries in January 2001 using Library Systems and Services' Virtual Reference Desk. States that traffic has been modest but significant (four chat sessions per day), and that staff have responded to the service with interest and excitement, as well as with confusion and doubts. Discusses future directions for the service, including improving librarians' abilities to work with this new medium and extending the hours of the service. Concludes by arguing that libraries must strive to create Web environments in which answers to the most frequently-asked questions are easy for patrons to find without having to contact the reference desk.


M3: Article; Boyer, Joshua 1; Affiliations: 1: North Carolina State University, Raleigh, NC Source Info: Sep2001, Vol. 20 Issue 3, p122; Note: Publisher's URL: http://www.ala.org; Note: Publisher: American Library Association; Note: Update Code: 3702; Subject Term: REFERENCE services (Libraries); Subject Term: COMPUTER conferencing; Subject Term: REAL-time data processing; Subject Term: LIBRARIES; Subject Term: ELECTRONIC reference services (Libraries); Subject Term: ONLINE information services; Subject Term: NORTH Carolina State University (Raleigh, N.C.); Subject Term: NORTH Carolina; Subject Term: RALEIGH (N.C.); Number of Pages: 7p; Illustrations: 4bw. Document Type: Article

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Retrieved Date:January 1, 1970

Editors: NULL

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Publisher: American Library Association

Place Of Publication: NULL

Issn Isbn: 7309295