Full Record

Ref Type: Journal Article

Authors: Kern,M. Kathleen,

Title: Chat it up! Extending reference services to assist off-campus students

Publication Full: Journal of Library Administration

Year: 2004 Volume: 41 Issue: 1

Start Page: 217 Other Pages: 226

Descriptors: LIBRARY orientation, DISTANCE education, INFORMATION resources, REFERENCE services (Libraries), LIBRARIES & education, STUDENTS, Distance learners, library services,


A virtual reference service is likely to attract both on- campus and off-campus students and providing one service for all users can extend the hours of availability to all students. The needs of these two student populations may differ and oil-campus users may present some specific challenges to the reference staff. While some libraries do have a specified distance education librarian, it is unlikely at many institutions that there will be reference staff dedicated only to answering questions from oil-campus students. Reference services for off-campus students do present special issues about which general reference staff may not be aware. With awareness of these challenges and proper training, an existing virtual reference service can be extended (or improved) to help off-campus students, or a new chat service can be developed with the objective to assist all user groups with equal success. [ABSTRACT FROM AUTHOR]; Copyright of Journal of Library Administration is the property of Haworth Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)


M3: Article; Kathleen Kern, M. 1; Affiliations: 1: University of IIIinois at Urbana-Champaign Source Info: 2004, Vol. 41 Issue 1/2, p217; Thesaurus Term: LIBRARY orientation; Thesaurus Term: DISTANCE education; Thesaurus Term: INFORMATION resources; Thesaurus Term: REFERENCE services (Libraries); Thesaurus Term: LIBRARIES & education; Thesaurus Term: STUDENTS; Author-Supplied Keyword: distance education; Author-Supplied Keyword: Distance learners; Author-Supplied Keyword: information resources; Author-Supplied Keyword: library services; Number of Pages: 10p. Document Type: Article

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Haworth Press

Place Of Publication: NULL

Issn Isbn: 1930826