Full Record

Ref Type: Book, Whole

Authors: Lankes,R. David,

Title: The Virtual Reference Experience: Integrating Theory into Practice

Publication Full: NULL

Year: 2004 Volume: NULL Issue: NULL

Start Page: 289 Other Pages: 289

Descriptors: Electronic reference services (Libraries), Inlichtingenwerk (dienstverlening), Digitale bibliotheken,


Introduction, Integration of digital reference / Joseph Janes — Repeated survey analysis of AskERIC user survey data, 1998-2002 / Jeffrey Pomerantz — User perceptions and virtual reference services / Linda Frederiksen, Joel Cummings, and Lara Ursin — If you ask, I will tell you : future users of virtual reference share their thoughts on the design, operation, and marketing of virtual reference / Beth Thomsett-Scott — Expecting the stars but getting the moon : negotiating around patron expectations in the digital reference environment / Joseph E. Straw — Software is not enough : teaching and training digital reference librarians / Lydia Eato Harris — Real-time training for virtual reference / Joseph A. Salem, Jr., Leela E. Balraj, and Erica B Lilly — Making the digital connection more personal / Jessica G. Bell and April P. Levy — Virtual reference policies : an examination of current practice / M. Kathleen Kern and Esther Gillie — Approaching best practices and guidelines for digital reference / Alison C. Morin — Not just Q & A : an inclusive examination of digital reference services / Henry Bankhead — Virtual services for real people : building and sustaining a knowledge society / Robert S. Martin — Lawyer's view of privacy, surveillance, and the USA Patriot Act / Glen Bencivengo — Digital reference research agenda / R. David Lankes.


xiv; ill. ; 23 cm.; Note(s): Includes bibliographical references and index.; Responsibility: edited by R. David Lankes … [et al.]. More Records: Show record information Vendor Info: Baker & Taylor Baker and Taylor YBP Library Services (BKTY BTCP YANK) 75.00 Status: active; Entry: 20040607; Update: 20080325

Links: NULL

Extra Data: NULL


Retrieved Date:January 1, 1970

Editors: NULL

Book Title: The virtual reference desk series

Series Title: NULL

Publisher: Neal-Schuman Publishers

Place Of Publication: New York

Issn Isbn: 155570512X (alk. paper); 9781555705121 (alk. paper) LCCN: 2004-53850