Ref Type: Book, Whole
Authors: Lankes,R. David, Kasowitz,Abby S.,
Title: The AskA Starter Kit: How to Build and Maintain Digital Reference Services
Publication Full: NULL
Year: 1998 Volume: NULL Issue: NULL
Start Page: 232 Other Pages: NULL
Descriptors: Reference services (Libraries) — Automation, Digital libraries — United States, Internet (computer network) — United States, Library Services, Computer Communication Networks,
A set of six self-instructional modules intended to prepare organizations and individuals to create an Internet-based human-mediated information service. Helpful hints for new services include real-life experiences from existing digital reference services like AskERIC, NASA's Ask the Space Scientist, KidsConnect etc.
"November 1998." Includes bibliographical references (p. 217-227). Module 1. Informing: Gathering information on the current digital reference arena — module 2. Planning: Creating a plan for building and maintaining an AskA service — module 3. Training: Training AskA service staff — module 4. Prototyping: Creating and testing AskA services in a controlled environment — module 5. Contributing: Operating and maintaining the AskA service — module 6. Evaluating: Measuring effectiveness and efficiency of AskA services — Conclusion — About the virtual reference desk — Glossary — AskA service directory — appendix: AskA service blueprints.
Extra Data: NULL
Retrieved Date:July 14, 2008
Book Title: NULL
Series Title: NULL
Publisher: ERIC Clearinghouse on Information & Technology, Syracuse University
Place Of Publication: Syracuse, N.Y.
Issn Isbn: 937597473