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Ref Type: Web Page

Authors: Marsteller,Matt, Neuhaus,Paul,

Title: The chat reference experience at Carnegie Mellon University

Publication Full: NULL

Year: 2001 Volume: NULL Issue: NULL

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Abstract: Carnegie Mellon University began its chat reference service on October 1, 2000. The service utilizes commercial off-the-shelf software called LivePerson. Service evaluation features of the software provide interesting data to share with the greater library community. Summary statistics of the service, logs of actual chat sessions, and cumulative results of post chat surveys (filled out by the chat patrons on a voluntary basis) will be presented. Plans for future enhancements of the chat reference service that are independent of the software used will be discussed. A live demonstration of LivePerson will be offered if technically feasible.



Links: http://web.archive.org/web/20070503220848/www.contrib.andrew.cmu.edu/~matthewm/ALA_2001_chat.html

Extra Data: http://web.archive.org/web/20070503220848/www.contrib.andrew.cmu.edu/~matthewm/ALA_2001_chat.html


Retrieved Date:January 1, 1970

Editors: NULL

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Place Of Publication: NULL

Issn Isbn: NULL