Full Record

Ref Type: Journal Article

Authors: Peters,Tom, Bell,Lori,

Title: Hello IM, Goodbye TTY

Publication Full: Computers in Libraries

Year: 2006 Volume: 26 Issue: 5

Start Page: 18 Other Pages: 21

Descriptors: LIBRARIES & the deaf, INSTANT messaging, TELECOMMUNICATIONS devices for the deaf, HEARING impaired, TELEPHONE relays, DEAF — Services for,


The article offers ideas to provide effective library services for the hearing impaired. Utilizing a telephone relay service, a hearing-impaired person can use a Teletypewriter/Telecommunications Device for the Deaf (TTY/TDD), a small apparatus connected to the telephone, to type in a message to an operator who has a similar device at his or her location. The operator can then communicate orally the written message to the person on the other end of the line. To improve the TTY/TDD service situation, librarians may want to consider offering their patrons contact through instant messaging (IM) tools. In addition, IM can also serve as virtual reference and quick internal communication among library staff. INSET: Links for Learning More.


M3: Article; Peters, Tom 1; Email Address: tpeters@tapinformation.com; Bell, Lori 2; Email Address: lbell@alliancelibrarysystem.com; Affiliations: 1: Founder, TAP Information Services, Blue Springs, Mo. 2: Director of Innovation, Alliance Library System, East Peoria, Ill. Source Info: May2006, Vol. 26 Issue 5, p18; Thesaurus Term: LIBRARIES & the deaf; Thesaurus Term: INSTANT messaging; Subject Term: TELECOMMUNICATIONS devices for the deaf; Subject Term: HEARING impaired; Subject Term: TELEPHONE relays; Subject Term: DEAF — Services for; Number of Pages: 4p. Document Type: Article; Full Text Word Count: 2188

Links: NULL

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Retrieved Date:January 1, 1970

Editors: NULL

Book Title: NULL

Series Title: NULL

Publisher: Information Today Inc

Place Of Publication: NULL

Issn Isbn: 10417915